FAQS
Frequently Asked Questions (FAQ)
Products
1. What makes JAIS Formula products unique?
JAIS Formula combines scientifically proven active ingredients with carefully selected botanical extracts to create effective skincare solutions for healthy, radiant skin.
2. Are JAIS Formula products suitable for all skin types?
Yes. Most of our products are formulated for all skin types, including oily, combination, dry, and sensitive skin. Please read each product page for specific recommendations.
3. Are your products dermatologically tested?
Yes. Our formulations are developed with skin safety in mind and are dermatologically tested wherever applicable.
4. Are your products free from harmful chemicals?
Our products are formulated without unnecessary harsh ingredients. Individual ingredient lists are available on each product page for complete transparency.
5. Are your products cruelty-free?
Yes. JAIS Formula does not test its products on animals.
6. Can men use JAIS Formula products?
Absolutely. Healthy skin has no gender. Our products are suitable for both men and women.
7. Are your products safe for teenagers?
Most of our products can be used by teenagers. However, for active ingredients such as exfoliating acids or pigmentation treatments, we recommend consulting a dermatologist if unsure.
8. Can I use multiple JAIS Formula products together?
Yes. Our products are designed to work well together. Follow the recommended skincare routine mentioned on each product page.
Sunscreen
9. How often should I reapply sunscreen?
Reapply every 2–3 hours when outdoors, and after swimming, sweating, or towel drying.
10. Does your sunscreen leave a white cast?
Our sunscreen is formulated to provide a lightweight finish with minimal to no white cast on most Indian skin tones.
11. Can sunscreen be used under makeup?
Yes. Allow the sunscreen to absorb for 10–15 minutes before applying makeup.
Orders & Shipping
12. How long does shipping take?
Orders are usually delivered within 3–7 business days, depending on your location in India.
13. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS.
14. Do you offer Cash on Delivery (COD)?
Yes. COD is available for eligible locations across India.
15. Do you offer free shipping?
Yes. Free shipping is available on qualifying orders. Please check our Shipping Policy for current offers.
Returns & Refunds
16. Can I return my order?
Returns are accepted only for damaged, defective, or incorrect products. Please contact us within 48 hours of delivery.
17. How do I request a replacement?
Email our support team with your order number and clear photos of the product. We'll assist you promptly.
18. How long do refunds take?
Approved refunds are generally processed within 5–7 business days to the original payment method.
Usage
19. How long will it take to see results?
Results vary by product and skin type. Most users notice visible improvements within 4–8 weeks of consistent use.
20. Can I use your products during pregnancy?
If you are pregnant or breastfeeding, please consult your healthcare provider before using products containing active ingredients.
21. Should I do a patch test?
Yes. We recommend performing a patch test 24 hours before using any new skincare product.
Brand
22. Where are JAIS Formula products made?
Our products are proudly manufactured in India under strict quality standards.
23. Are your ingredients listed on the packaging?
Yes. Every product includes a complete ingredient list for full transparency.
24. How can I contact customer support?
You can reach us through our Contact Us page or email our customer support team. We aim to respond within one business day.
25. How can I stay updated on new launches and offers?
Subscribe to our newsletter and follow JAIS Formula on social media to receive exclusive offers, skincare tips, and new product updates.